Sunday, August 29, 2010

Exceptional Service, Exceptional Profit.

Exceptional Service, Exceptional Profit.
By Leonardo Inghilleri and Micah Solomon, with an introduction by Horst Schulze, Founding President and COO of The Ritz-Carlton, is being published domestically by AMACOM Books, the wonderful publishing imprint of the American Management Association, and distributed internationally by McGraw-Hill.

It is now available at amazon.com

CBS News - The CW
Micah's Interview on Customer Service with CBS

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